What changed, and how we know.

Situation

MD Anderson Cancer Center needed its institutional strategic plan to turn into funded, governed, trackable work across a large organization.

What we did

• Strategy: Built the enterprise strategy execution framework: strategies, operational priorities, cornerstones, and enterprise risk management. Served as Operational Priorities Director for the Operational Priorities Program, whose executive sponsor was former FDA Commissioner Stephen Hahn.
• Execution: Designed the funding, governance, and implementation framework for a $17M portfolio. Built implementation infrastructure for the strategic plan: a web-based project management tool and executive milestone reporting. Coached 6–7 program managers in a matrixed structure.
• Data: Executive milestone reporting across every project in the plan.

Situation

Emergency department providers had ambient AI documentation available and needed to use it in daily practice.

What we did

• Change: Provider training and workflow redesign.
• AI: Governance for the ambient AI rollout.
• Data: Utilization measurement.

Situation

Rural hospitals had to make the ICD-10 coding transition with small teams, and they needed one coordinated approach across many sites.

What we did

• Execution: As project director, built the project management infrastructure for the nation’s largest rural ICD-10 initiative.
• Change: Took the participating hospitals through the transition.

Situation

A multi-site FQHC network in Georgia needed clearer numbers on access, scheduling, and capacity to make operating and budget decisions.

What we did

• Data: Built Power BI dashboards and scheduling, encounter, no-show, and access analytics.
• Strategy: Modeled telehealth capacity and made recommendations. Completed a multi-year budget analysis.

Situation

A healthcare organization was piloting a voice AI agent to handle patient scheduling.

What we did

• AI: Security-tested the agent before wider rollout.
• Strategy: Turned the findings into a go/no-go recommendation.

Situation

Patients use critical access hospital websites to find care. A compromised site can quietly serve spam or malicious code under a hospital’s name.

What we did

• Data: Scanned every U.S. critical access hospital website for injected malicious content.
• Verification: Checked every flag by hand against archive history, so no site was called compromised on the scanner’s word alone.